Vape FAQs

Yes. Vape Vend sells vaping products online to customers aged 18 and over. Age verification may be required before an order is processed or completed.

Yes. Vaping products are R18 in New Zealand. Vape Vend does not sell vaping products to anyone under 18.

Vape Vend lists vaping products such as e-liquids, nicotine salts, freebase e-liquid, prefilled pods, refillable pods, vape kits, coils and accessories. Availability can change, so product pages and collections show current stock where available.

Product images are not shown on Vape Vend because of New Zealand rules around how vaping products can be displayed, promoted and presented online. To help keep the site compliant, Vape Vend keeps product pages factual and avoids product imagery.

Some product information is kept limited for regulatory reasons. Vape Vend avoids promotional wording and keeps product details factual, such as product type, flavour name, nicotine information, device compatibility and stock availability where applicable.

If you need factual information about a product, compatibility, stock or an existing order, please contact Vape Vend through the contact page.

Some vaping products contain nicotine and some may not. Nicotine is addictive. Check the product details carefully before ordering, and contact Vape Vend if you need factual product information.

Yes. Vape Vend ships eligible orders within New Zealand, subject to age verification, product availability and courier service coverage. Shipping options are shown at checkout.

Yes. International shipping is available for eligible orders. International availability depends on the destination country, local laws, carrier restrictions and the products in the order. Customers are responsible for checking local rules before ordering.

Where tracking is available, tracking details will be sent after the order has been packed and dispatched.

E-liquid, also called vape juice, is the liquid used in refillable vaping devices. Depending on the product, it may contain ingredients such as propylene glycol, vegetable glycerine, flavourings and nicotine.

Freebase e-liquid is a type of vape juice used in some refillable vaping devices. Check the product details and device compatibility before ordering.

Nicotine salts are a type of nicotine e-liquid used in some vaping devices. Check the product details and device compatibility before ordering.

Freebase e-liquid and nicotine salt e-liquid are different forms of nicotine vape liquid. They may be used with different device types, nicotine strengths and coil resistances. Always check the product details and device compatibility before ordering.

VG and PG refer to vegetable glycerine and propylene glycol, two common base ingredients in e-liquid. Device compatibility can depend on the VG/PG ratio.

Prefilled pods are cartridges that already contain vape liquid and are designed for specific compatible devices.

Refillable pods are empty pods that are filled manually with compatible e-liquid. They must be used with a compatible device.

Prefilled pods come already filled with vape liquid and are designed for specific compatible devices. Refillable pods are empty pods that are filled manually with compatible e-liquid. Both types must be matched with the correct device before use.

Replacement coils must match the correct tank, pod or device. Check the product name, device model and coil type before ordering.

Check the product page for model names, compatible devices and replacement part details. If you are unsure, contact Vape Vend through the contact page before ordering.

Yes. Vape Vend may require age verification before processing or completing an order. Vaping products are R18 in New Zealand.

If a product is out of stock, it may be unavailable to order until stock is updated.

Yes. After placing an order, you should receive an order confirmation by email.

If you need to change or cancel an order, contact Vape Vend as soon as possible. Once an order has been packed or dispatched, changes may not be possible.

Returns depend on the product type, condition and reason for return. Opened e-liquids, pods, coils and mouth-contact products may not be returnable unless required by law.

Store vaping products securely, away from children, young people and pets. Keep products away from heat, direct sunlight and moisture, and follow any storage instructions on the product packaging.

Use the correct charger for your device, avoid damaged cables, do not use damaged batteries, and stop using a device if it becomes damaged, overheats, leaks or behaves unusually.

Leaking can happen for several reasons, including a worn pod or coil, incorrect filling, incompatible e-liquid, damaged seals, overfilling or changes in temperature.

A burnt taste can happen when a coil is old, dry, overused or used at the wrong power setting. Check the device instructions and replace the coil or pod if needed.

If you need help with an order, product compatibility, shipping or factual product information, contact Vape Vend through the contact page.